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REPUTATION CO-PILOT

Respond to Google reviews within seconds with the help of Artificial Intelligence. Your Reputation Co-Pilot (AI) will help you send the right responses to your Google customer reviews quickly while you maintain complete control.

Test It Out

Want to see Reputation CoPilot in action? Type in the name of your business as it is listed in Google then watch Reputation Co-Pilot write responses to your reviews in real time!

How Our Software Works

Step 1: Connect your Google Business Profile to our software platform. We will automatically pull all of your Google reviews into our software platform.

Step 2: Use our highly trained artificial intelligence tool, Reputation Co-Pilot, to write review responses to all of your reviews. You can easily approve, edit, or reject the responses before they are automatically posted to Google through our software platform.

Step 3 (Optional): Choose to let us approve, edit, or reject responses on your behalf. You provide the guidelines for responding and we'll take it from there.

Key Principles for Effective Customer Review Responses

  • Respond quickly: The faster you respond to a review, the happier your customer will be. It is a powerful demonstration that your business is dedicated to solving customer feedback in a timely fashion.

  • Respond to all negative reviews: Negative reviews can drastically impact potential customers buying decision. You must respond properly and quickly to help alleviate the issue and again, demonstrate that you are dedicated to customer satisfaction.

  • Address positive reviews: It is important to always be grateful to the customers that leave positive reviews for your business. Show potential customers your business values honest feedback.

  • Mitigate the bad and maximize the good: Responding to reviews in real time isn’t merely about improving your reputation, but mitigating any potential harm and expanding your visibility through search engine optimization (SEO)

Frequently Asked Questions

What is the main purpose of Reputation Co-Pilot?

The main purpose of this Reputation Co-Pilot is to help business owners effectively and efficiently manage their Google Business Profile reviews. It utilizes AI, specifically OpenAI’s GPT-4, to generate tailored responses to reviews, streamlining the process for business owners.

How does Reputation Co-Pilot work?

Our AI software platform works by directly integrating with your Google Business Profile. It automatically generates responses to all the reviews you receive by leveraging GPT-4, a powerful AI model by OpenAI. The responses are then sent to you for approval, editing, or rejection. If you prefer, we will approve, edit, and reject on your behalf.

What is OpenAI's GPT-4?

OpenAI’s GPT-4 is a state-of-the-art artificial intelligence model developed by OpenAI for various tasks including translation, question-answering, and text generation. We utilize its capability to understand and generate human-like text to provide relevant responses to your Google Business Profile reviews.

Do I need any technical knowledge to use Reputation Co-Pilot?

No, you don’t need any technical knowledge to use Reputation Co-Pilot. It’s designed to be user-friendly and intuitive. You only need to review, edit, and approve the AI-generated responses. If you opt to have us manage your responses on your behalf, you won't have to do anything at all except teach us a little about your philosophy of replying to reviews.

Can I edit the responses generated by the AI software?

Absolutely. You can edit, rewrite, or reject any of the responses generated by the AI. The platform sends the responses to you for review, and you have full control over what is finally posted on your Google Business Profile.

How can I ensure the AI-generated responses align with my brand voice?

The Reputation Co-Pilot AI is designed to learn and adapt over time. The more feedback and input you provide, the better it gets at understanding and aligning with your brand’s voice and tone

Does Reputation Co-Pilot respond to all reviews, including negative ones?

Yes, the platform will generate responses for all reviews - both positive and negative. For negative reviews, it focuses on addressing concerns, offering solutions, and demonstrating commitment to customer satisfaction.

How quickly does Reputation Co-Pilot generate responses to new reviews?

Typically, Reputation Co-Pilot can generate responses within a few minutes of receiving a new review. The exact speed might depend on factors such as the complexity of the review and the platform’s current load.

Pinehurst, NC Review Management